100% Satisfaction Guarantee

At Entretiens GH Pro, we care deeply about the quality of our work. If an issue directly related to the service we provided is identified within the timelines outlined below, we will resolve the situation within a reasonable timeframe, at no additional cost, based on the nature of the service performed.

We offer a 14-day gutter cleaning guarantee to allow time for the next rainfall to confirm that water is flowing properly. If a blockage related to our work is identified during this period, we will return to inspect and fix the issue.

We offer a 7-day window washing guarantee. This timeframe allows customers to check for any streaks, marks, or oversights left by our technician after the service. If so, we will return to make the necessary corrections.

We offer a 3-year roof cleaning guarantee. If abnormal regrowth of treated moss, algae, or other debris occurs within this timeframe and affects the area our company cleaned, we will respond in accordance with our guarantee terms.

We offer a 1-year all-in-one exterior surface cleaning guarantee. If an unusually poor cleaning result or an issue directly related to our work reappears on the treated surfaces within this timeframe, we will return to assess the situation and make the necessary corrections when covered under the guarantee. However, the appearance of new spider webs after the service does not qualify for a warranty repair. Spider webs can quickly reappear after washing, as this is a natural outdoor phenomenon outside of our control. For customers looking to reduce their return, we recommend applying specialized spider web treatments after the cleaning service.

This guarantee only covers issues directly related to the quality of our work. It does not cover normal wear and tear, new accumulations of dirt, pollen, dust, or debris after the service, weather conditions, structural issues, material defects, faulty installations, or any situation outside of our control.

All warranty service requests must be reported within the applicable timeframe for the relevant service.